Onboarding
Onboarding

Onboarding

Quickstart

We're excited to work with you! Before you ship your first order with us, we'll need to connect the dots to sync your ecommerce platform, Airhouse, other tools, and your physical inventory.

Connect Store

The first step in the onboarding process is to connect your ecommerce store to Airhouse to synchronize your products and orders. This process consists of authorizing the Airhouse application and is completed instantly.

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Select Products for Fulfillment

  1. Review products have all required info.
  2. Product Info Requirements
    Product Info Requirements
  3. Select SKUs you'd like Airhouse to fulfill.
  4. How to Manage Fulfillable SKUs
    How to Manage Fulfillable SKUs

Shipping Setup

  1. Set up shipping methods in your store.
  2. If you have a Shopify store, create and add a location first.

    How To Set Up a Shopify Location
    How To Set Up a Shopify Location
    How to Set Up Shipping
    How to Set Up Shipping
  3. Review Shipping & Billing Information
  4. Shipping Zone and Delivery Maps
    Shipping Zone and Delivery Maps
    Surcharges and Calculating Shipping Costs (US)
    Surcharges and Calculating Shipping Costs (US)
    International Surcharges
    International Surcharges

Send Inventory and Packaging

  1. Create an inventory shipment on Restock and add tracking once available.
  2. How to Use Restock
    How to Use Restock
  3. Prep, label and send inventory for "Standard Receiving".
  4. How to Prep Inventory for Receiving
    How to Prep Inventory for Receiving
  5. Schedule freight delivery (if applicable).
  6. How to Schedule Freight Delivery for Receiving
    How to Schedule Freight Delivery for Receiving
  7. Send packaging to the warehouse.
  8. Packaging
    Packaging
    How to Send Custom Packaging
    How to Send Custom Packaging

Frequently Asked Questions

How long will onboarding take?
What's happening during this time?
I don't see anything happening in Airhouse.
Will syncing to Airhouse change any data?
A shipment was delayed after we started.