Billing and Invoices
Billing and Invoices

Billing and Invoices

How often does Airhouse invoice?

Airhouse invoices biweekly and payment can be made via credit card (2.9% fee) or ACH.

Order fees (shipping, fulfillment) and project fees will be charged biweekly for orders fulfilled in the previous two weeks. Upon invoicing order fees, Airhouse will immediately initiate a transaction and auto-withdrawal the invoice total from the payment method on file two days after the invoice is issued.

Other fees including storage and receiving will be charged monthly. Airhouse will initiate a transaction and auto-withdrawal the invoice total from the payment method on file ten days after the invoice is issued. Any shipping adjustments, processed claims, miscellaneous fees and charges from shipping carriers will also post monthly following review from our Finance team.

For questions about invoices or payment options, or to change the billing contact on your account, please contact our accounting team at

How will my payment information be stored? 

To process payments, we are integrating with Balance, a payment provider, in the dashboard. Balance does not store credit card numbers or banking credentials, and uses leading payment processors Stripe and Plaid to securely process payments. (Please see security and compliance information for these platforms here: BalanceStripePlaid.)

How do I setup and manage my payment method?

You can manage all payment settings on the Payments page in your Airhouse settings.

Please select the primary payment user and add your billing address. Once that is added, you will be prompted to add a bank account or credit card through Balance.

You can add multiple payment methods and select a default method to be used for billing purposes. Airhouse will immediately initiate a transaction and the default payment method will be automatically charged 2 days after your invoice is published.


Where do I pay invoices?

Airhouse will collect payment in the Airhouse dashboard, and will require either a card or bank account (ACH) on file. If using a credit card, these payments will be charged a 2.9% processing fee. In line with current practice, full itemized invoices will be available within Airhouse.

What if I have an unpaid invoice?

To pay an unpaid invoice you may need to update your Payment Settings. Once updated, Airhouse will initiate a transaction and auto-withdrawal the invoice total from the payment method on file.

If a payment method has failed, we will attempt to recharge your bank account or credit card. If a payment method continues to fail, fulfillment will be paused until payment has been made. If an invoice is overdue, you have 15 days from when the invoice was issued to update your payment information. If an invoice is delinquent for more than 15 days, fulfillment will be paused until payment has been made.

If payment is not completed within 30 days, Airhouse may move to notify you to terminate our contract.

Do fees apply to late or missed payments? 

Airhouse will directly charge through any fees from payment issues without additional markup. These are as follows: credit card chargeback ($25), failed ACH direct debit ($5), ACH dispute ($15), returned check ($15).

What if I need to dispute charges?

After an invoice is issued, a 30 day window is available to review and request any modifications or reimbursements with Airhouse. Any revisions or credits will apply to invoices in the following month after review from our Finance team.

If a credit card chargeback or bank dispute is received, fulfillment will be paused until the chargeback or dispute is retracted. All requests for modifications or reimbursements should be communicated to your Account Manager and will be handled by Airhouse directly.

How are credits applied to invoices?

You can view all credits received, applied, and the remaining balance on the Credits page in the settings dashboard. All applied credits will be linked directly to the invoice or invoices they were applied to. Credits will be used in order of the date they were issued and applied to your next invoice.


How will invoices be displayed?

Within the Airhouse Billing dashboard, you can view and export full invoice and cost data. You will see the below information for all invoices:

  • Status of the invoice
    • Draft
    • Published
  • Credit card fees (if applicable)
  • Default payment method
  • Due date of the invoice
  • Status of the payment
    • Unpaid
    • Payment Error
    • Overdue
    • Partially Paid
    • Paid


How can I see all charges associated with an order?

If you click on the invoice line for a specific order or charge, it will bring you to the Order Details page. You will see a full itemized breakdown of charges under each shipment in the order. If you click on VIEW INVOICE you will be directed back to the associated invoice.


On the left side of the Order Details page under Overview you will see the total order cost and total cost of each shipment in the order (if applicable).

Surcharges and other service charges

Read more about surcharges and how shipment costs are calculated here.

Other services rendered by Airhouse are included in a non-itemized format for that month, including:

  • Storage fees (by pallet, bin or block)
  • Returns total (standard and damaged)
  • Receiving fees