- How Shipping Methods Work in Airhouse
- How to Name Methods
- How Standard Shipping Works
- Strategies for Naming Your Methods
- Multi-Warehouse Airhouse Shipping
- Platform Specific Setup
- FAQ
How Shipping Methods Work in Airhouse
As orders come through Airhouse, we check the shipping method your customer selected to determine how an order will ship. This method relies on mapping the rate name to an Airhouse mapped method (shown below).
If an order does not have a valid and mapped shipping method, Airhouse will use the default shipping method that you set with your Account Manager during onboarding.
All internally placed orders will utilize the default shipping method. Defaults are set to "Standard Shipping" and "International Standard" if unspecified during onboarding.
How to Name Methods
Below are the available options for shipping method names. In order to use these services, make sure to enter the exact name in the Rate Name column in your e-commerce platform (e.g. "Standard Shipping"). In the case where there are multiple methods listed in Mapped Methods, the method being sent will depend on the warehouse location shipping the order.
Please reach out to your Account Manager if you have questions about which shipping methods are available at your warehouse location.
Any method with a * is only available at select warehouses.| Rate Name | Mapped Methods |
|---|---|
Tiered Method Based On Order Weight | |
UPS Ground*Fedex Ground * | |
UPS 2 Day Air*Fedex 2 Day Air * | |
UPS Next Day Air*Fedex Overnight * | |
DHL eCommerce Standard Parcel International *USPS First Class InternationalUSPS Priority Mail International | |
DHL Express Worldwide* | |
UPS Surepost* | |
UPS Ground* | |
UPS Ground* | |
UPS Next Day Air* | |
UPS 2 Day Air* | |
Fedex Smartpost **Warehouse Dependent | |
Fedex Ground **Warehouse Dependent | |
Fedex Home Delivery (Ground Residential) **Warehouse Dependent | |
Fedex 2 Day Air **Warehouse Dependent | |
Fedex Overnight **Warehouse Dependent | |
USPS Media Mail | |
USPS Ground AdvantagePreviously First Class Mail | |
USPS Priority Mail | |
USPS First Class International | |
USPS Priority Mail International | |
USPS Priority Mail Express International **Warehouse Dependent | |
DHL eCommerce Parcel Plus Ground* | |
DHL eCommerce Smartmail Parcel Plus Expedited* | |
DHL eCommerce Smartmail Parcel Expedited Max* | |
DHL eCommerce Packet International* | |
DHL Express Worldwide* | |
DHL Express Worldwide* | |
DHL eCommerce Standard Parcel International **Warehouse Dependent | |
Royal Mail Tracked 24* | |
Royal Mail Tracked 48* | |
Omni Parcel DDU* | |
Omni Parcel DDP* | |
UPS Worldwide Economy* | |
USP Worldwide Economy DDU* | |
UPS Worldwide Expedited* | |
UPS Worldwide Saver* |
How Standard Shipping Works
By default, when an order is set to use the Standard Shipping method, Airhouse will take the weight and warehouse location into consideration to determine the optimal method.
Strategies for Naming Your Methods
When setting up rate names in your store, you can choose how you would like options to appear to your customers in the cart. You have many options for communicating how an order will ship, whether it be mentioning the exact service being used, or just a general idea of service level.
Below are some examples:
Use a generic name for the service such as "Standard Shipping", "Ground Shipping", or "Overnight Shipping."
Use the explicit name of the service such as "USPS Priority Mail" or "DHL Express Worldwide."
Use a mix of generic and explicit names such as "Free Shipping", "Standard Shipping", and then upgrades that are more targeted like "UPS 2nd Day Air."
Multi-Warehouse Airhouse Shipping
When shipping from multiple Airhouse warehouses, we use specific logic to determine which location and order will ship from.
We calculate which warehouse location is closest to the shipping address for a given order. If that warehouse has inventory IN STOCK for all products in the order, the order will ship from that warehouse. If any products in the order are OUT OF STOCK at the closest warehouse, we will ship from the next closest warehouse location that has inventory stocked for all products in the order.
Platform Specific Setup
FAQ
Why is Airhouse shipping my orders another method?
If there is a mismatch between the method your e-commerce store has listed and what Airhouse recognizes, Airhouse will send the order out via the shipping default.
Can I change my default shipping method?
Yes, please contact your Account Manager to update your default shipping method.
