Returns
Returns

Returns

Beta Feature

Airhouse’s Returns feature is currently in Beta, with more automation, functionality, and possible integrations coming soon. This feature must be enabled by Airhouse first in order for you to access it in your dashboard. Please reach out to an Account Manager to toggle this feature on. We’d welcome your feedback!

Returns View

In the Returns dashboard, we display different statuses to grant visibility into how returns are processed and stocked. Please see below for an explanation of key statuses and dates.

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DATES

Request Date

This is the date that the return was added to Airhouse, not the date when it was requested by your customer, and not the date when a label was generated.

Delivery Date

This is the date that item(s) were delivered to the warehouse.

Received Date

This is the date that item(s) were received and processed by the warehouse.

STATUSES

New

All returns begin in this status after they are added to Airhouse. Once the return has been processed, it will be displayed on the dashboard with one of the statuses listed below.

Pending Tracking

We are awaiting input, do not have a tracking number yet and require one from you.

Waiting for Carrier

The return label has been generated and is awaiting shipment from your customer.

Delivered

The return has been delivered to an Airhouse location and is awaiting check-in.

Received - Good

All items were checked in at the warehouse and will be restocked.

Received - Damaged

One or more item(s) received were damaged and not restocked.

QUANTITIES

Expected

The expected number of item(s) you relayed to Airhouse.

Received

The actual number of item(s) received by the warehouse.

Restocked

The number of item(s) that were received in good condition and therefore restocked to your inventory.

How to Initiate a Return

Airhouse’s Returns feature currently allows for us to track inbound returns accurately to better meet processing SLAs, as well as communicate statuses with you. In Beta, this feature does not currently assist with label generation, communication with your customer, integration with third-party tools, or other returns-related workflows.

Here’s how to create a return:

  1. Outside of Airhouse
    1. Receive return request from your customer
    2. Generate shipping label
      1. Double-check that you have the appropriate warehouse location and address. To confirm your warehouse’s address, visit Restock.
      2. For Shopify Users: We recommend generating a label via Shopify or a third-party app like Returnly, Loop, or Return Magic.
      3. For Squarespace and Other Users: We recommend using a third-party app.
    3. Send the return label to your customer
  2. In Airhouse
    1. With the tracking number, go to Airhouse and add the return. You can do this two ways:
      1. Option 1: In Orders, locate the specific order page and click the dropdown menu on the top right corner. From the dropdown menu, select the Return option.
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      3. Option 2: Go to Returns and click on “Create Return” in the top right corner. Search for and select the appropriate order number.
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    2. After selecting the order, you’ll configure the return and will see all SKUs associated with that order. From this page, you can select SKU(s) that are being returned and fill out all relevant information.
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      2. Return Reason - This section is included for your recordkeeping.
      3. Total Return Quantity - This is the number of item(s) the warehouse will expect to receive for this return, for this SKU.
      4. Expected Restock Quantity - This is the number of item(s) the warehouse will expect to stock back in inventory. When listing the amount, take into account the number of item(s) that are damaged; if you are expecting three items to be returned but one is damaged, then the expected restock quantity is two.
      5. Tracking number - This is a required field. A return will not be processed until you’ve entered the tracking number.
    3. Submit
    4. Await processing in Airhouse

Damaged Returns

When you first set up returns, we will discuss your return conditions and preferences, as well as how to handle rejected returns (e.g. disposal, ship to you, etc.). Once the return has been received by our warehouse, the team will inspect items to ensure they are in your preferred condition.

  • If a return meets your criteria items will be restocked and reflected in inventory.
  • If a return does not meet your criteria, items will not be stocked and will be set aside or destroyed.

⚠️

Please note that you and your customers are responsible for ensuring the warehouse can identify a return. Airhouse does not currently utilize RMAs, but we do use the tracking number to assist with identification. We still recommend that each return include 1) an order number and 2) your company’s name in the return shipment, especially if items are opened and unlabeled. Most returns tools generate a packing slip for this purpose.