Temperature Control Policy

Effective Date/Last Revision: July 14, 2023

This Policy outlines the storage under controlled temperature for Airhouse Inc (”Airhouse”). By using our software, logistics services, and any other related products, you agree to comply with the latest version of our Temperature Control Policy.


Products stored at Airhouse locations are kept under ambient temperature. Ambient temperature will vary depending on the location of the warehouse and time of the year.

If your product requires temperature control while stored, you will need to request a cool storage unit. Please coordinate it with your Account Manager.

Please be aware that Airhouse only offers temperature control for storing your products. We do not offer temperature control for shipping.

Cool Storage Units:

Cool storage units of space with Airhouse are called blocks and measure 12" long x 24" wide x 30” tall. Blocks are allotted based on your expected average inventory needs and are SKU-agnostic (meaning that one block can contain multiple SKUs).

Unlike ambient storage, you will be billed the same amount per month regardless of how much inventory has depleted during your billing cycle, unless you request a decrease or increase in storage needs.


Currently Airhouse offers temperature control storage at 70 degrees Fahrenheit.

Other temperature ranges may be offered upon request, subject to a minimum of +2000 orders per month. Please discuss the options with your Account Manager.

Setting up cool storage block allotment

Temperature-controlled storage has uniquely strict constraints in terms of capacity limits, energy cost, and inventory management and turnover complexity.

To set up blocks, when you first move inventory in, Airhouse will count the number of blocks your inventory occupies. At this time, we will share the number of blocks expected and you can request more if you expect your storage needs will rapidly change (e.g. if you are working with us on a trial basis or launching a new product). If you provide the dimensions of your master cases in advance of receiving, Airhouse can provide you with an estimate. It takes 1-3 business days from receiving to get inventory stocked in the cool storage unit.

Inside the cool storage block, your product(s) will be organized in small bins, large bins, or pallets. Storage fees are applied following your storage choice.

Decreasing or increasing block allotment

To decrease the number of blocks reserved, you must give 60 days’ written notice to your Account Manager.

To increase the number of blocks reserved, you must request an increase from your Account Manager. Increases are subjected to space availability. Please plan accordingly.

Relocating inventory from cool to ambient storage, or vice versa:

We do not recommend customers relocate inventory or move products between ambient and cool storage in an Airhouse warehouse based on season or external temperature.

If necessary, you can remove inventory at hourly cost, with a minimum charge of $500. This minimum of $500 does not apply if you are terminating your contract with Airhouse, in which case you would be billed the standard hourly and/or pick/pack rate for all inventory removal.

Airhouse is not responsible for any product damage caused by temperature changes due to inventory relocation.

Policy violation:

If a Customer violates this Policy, it will result in the voiding of any implied or express warranties that Airhouse provides for its services.

In addition to voiding warranties, violating this Policy may result in additional consequences, such as account suspension or termination, depending on the severity of the violation.

The latest version of our Temperature Control Policy will be available on our website (www.airhouse.io) and we reserve the right to change this Policy at any time.

If you have any questions about this Policy, please contact us at team@airhouse.io.