Receiving and Inbound Order Policy

Effective Date/Last Revision: July 14, 2023

This Policy outlines the inventory receiving process for Airhouse Inc (”Airhouse”). By using our software, logistics services, and any other related products, you agree to comply with the latest version of our Receiving Policy.


Receiving inventory is commonly referred to as “inbound order”. At Airhouse app, you can notify us of an incoming inbound order via “Restock” tab.

Receiving includes:

  • An initial inspection to ensure that the contents of the shipment match the information on the accompanying paperwork, that the items are in good condition, and that there are no visible signs of damage;
  • Inventory acceptance;
  • Sorting and running any special project request;
  • Storing products in bins or pallets;
  • Updating Airhouse systems.

Standard Receiving:

To qualify for standard receiving and standard hourly receiving costs, the inbound order must to conform with the following requirements:

  • All required product information was added to Airhouse prior to sending inventory (Inventory tab).
  • All inventory shipments were submitted via Airhouse (Restock tab).
  • Inventory was shipped to the warehouse address provided in advance by Airhouse.
  • Tracking information for parcel shipments are required prior to delivery.
  • For freight shipments, a delivery appointment is required at least 48 hours in advance of the delivery.
  • Inventory shipment arrives with a visible label (on each box, pallet or container) with the corresponding Restock ID from Airhouse.
  • Product is barcoded and ready to ship.
  • Physical shipment is accompanied by a Packing List and/or bill of lading, if sent via freight (“BOL”).
  • Pallets, cases, and individual units are properly labeled and barcoded according to Airhouse-provided specifications.
  • Information submitted and Packing List match quantities and descriptions of products physically received.
  • No special project work is required.

Non-Standard Receiving:

If inventory receiving requirements are not followed, the inbound order will be subject to non-standard hourly receiving costs.

Lack of inventory arrival notice:

If you fail to provide the proper notice of your incoming inventory or if you ship inventory prior to the date designated by Airhouse, it will be turned away or charged as non-standard receiving. For those cases, SLAs and warranties are suspended. Scheduled inbound shipments take priority.

Un-barcoded items

Barcode is a requirement for all products fulfilled by Airhouse. If your product is not barcoded, Airhouse can barcode them for you (special project - paid service). Please add pack products separately if un-barcoded. Products must be labeled with their name and variant, matching what's in your store.

Project requests:

Any special project request (e.g. kitting, barcoding) related to your inbound order must be submitted with your inventory shipment notification (Airhouse, Restock tab).

Packaging Supplies (Optional):

Please specify what packaging supplies you will be sending.


Tracking information must be submitted at Airhouse (Restock tab) to ensure SLA’s are met.

  • Standard Receiving: From delivery, 5 business days to stock
  • Non-Standard Receiving: It depends on the complexity of the project. Consult your Account Manager for an estimation. Normally it takes from 5 to 10 business days from delivery to stock.

Policy violation:

If a Customer violates this Policy, it will result in the voiding of any implied or express warranties that Airhouse provides for its services.

In addition to voiding warranties, violating this Policy may result in additional consequences, such as account suspension or termination, depending on the severity of the violation.

The latest version of our Receiving and Inbound Order Policy will be available on our website ( and we reserve the right to change this Policy at any time.

If you have any questions about this Policy, please contact us at