Effective Date/Last Revision: July 14, 2023
This Policy outlines the operational error policy for Airhouse Inc (”Airhouse”). By using our software, logistics services, and any other related products, you agree to comply with the latest version of our operational error policy Policy.
Definition:
Operational errors at Airhouse are defined as an error that occurred within our fulfillment centers, involving picking errors, packaging errors, or issues with damaged or lost inventory. The specific cases addressed by Airhouse include:
Picking Error:
On the occasion that Airhouse ships an order and an incorrect product is sent, too many units, or too few units are sent due to a picking error, please inform your Account Manager with the relevant information:
- Order number
- A photograph of the incorrect item(s)
- The manufacturing cost, including manufacturing invoice
Upon validation, Airhouse will initiate a new order to ship the correct item(s), covering the shipping costs. If the incorrect product was dispatched, two remedial options are offered:
Option 1: Airhouse will cover the expense of a shipping label for the return of the incorrect items (domestic shipments only)
Option 2: Airhouse will credit the manufacturing cost (up to $100) of the incorrectly shipped item. This option is recommended if you prefer not to have the end customer return the items, or if the order was shipped outside of the U.S. Please note, Airhouse will not cover retail cost or lost sales expenses.
Packaging Error:
We strive to package orders in the most appropriate box size. Should a shipment be damaged due to improper warehouse packaging, Airhouse will credit the fulfillment, shipping, and manufacturing cost.
Damaged Inventory:
In the event that Airhouse damages inventory within our fulfillment centers, we will credit the manufacturing cost (excluding taxes, fees, or shipping/import costs) for the confirmed lost products.
In order to remedy an operational error, we require the manufacturing invoice with the following details:
- The manufacturer's name
- A bill addressed to your company's name
- An invoice number
- A date
- A product name or description
- The quantity ordered
- The price per unit
Lost Inventory:
If it is established that Airhouse has lost inventory beyond regular shrinkage within our fulfillment center, we will credit the manufacturing cost (excluding taxes, fees, or shipping/import costs) for the confirmed lost products.
To remedy such an operational error, we require the manufacturing invoice with the following details:
- The manufacturer's name
- A bill addressed to your company's name
- An invoice number
- A date
- A product name or description
- The quantity ordered
- The price per unit
Policy violation:
If a Customer violates this Policy, it will result in the voiding of any implied or express warranties that Airhouse provides for its services.
In addition to voiding warranties, violating this Policy may result in additional consequences, such as account suspension or termination, depending on the severity of the violation.
The latest version of our Operational Error Policy will be available on our website (www.airhouse.io) and we reserve the right to change this Policy at any time.
If you have any questions about this Policy, please contact us at team@airhouse.io.