Effective Date/Last Revision: July 14, 2023
This Policy outlines the storage of liquid goods for Airhouse Inc (”Airhouse”). By using our software, logistics services, and any other related products, you agree to comply with the latest version of our Liquid Goods Policy.
Definition:
Liquid Products have potential to leak while in storage and cause damage, pest problems, and/or health and safety concerns. Such Products include but are not limited to: beverages, liquid condiments, liquid food, liquid supplements, liquid health and wellness goods.
Container/Packing requirements:
Customer is responsible for ensuring that all liquid Products sent to Airhouse for fulfillment meet the following criteria:
- Product has an airtight seal, cap, lid or other mechanism to prevent leakage;
- Product container and/or packaging itself is durable, leakproof, and non-reactive;
- Product is tested to withstand industry-standard levels of movement, friction, and temperature fluctuations inherent in standard warehouse storage, inbound shipping, outbound shipping, and other day-to-day fulfillment operations;
- Product does not require additional packaging and prep work that is intended to specifically prevent leakage of liquid Products, either as a project or at time of fulfillment, including but not limited to: taping lids and caps, tightening lids, vacuum-sealing containers, or related tasks. Airhouse does not support these services;
Liquid Inventory Audit:
Airhouse may, on a case by case basis, agree to packaging and prep work, either as a project or at time of fulfillment, intended to protect fragile Products containing liquid in transit from breakage, in general, exclusive of preventing leaks. If Products are discovered to be wet or leaking for any reason whatsoever, such Products must be immediately quarantined to maintain a clean, safe warehouse environment and integrity of nearby inventory. In these cases, Airhouse will initiate an automatic inventory audit.
Airhouse will notify Customer as soon as possible and initiate an Audit to determine cause of leakage and number of affected units. Such Audits are not optional, and by storing liquid Products, Customer consents to the possibility of such an Audit if Products are found to leak.
- If Products are leaking due to apparent puncture from impact, e.g. fallen or dropped inventory Airhouse will pause fulfillment only if necessary. Airhouse will quarantine, count, and dispose of damaged units. Airhouse will also attempt to photograph inventory whenever possible. Airhouse will submit a written report to Customer when Audit is complete, with this information. If due to Airhouse error, within the warehouse, Airhouse will reimburse Customer according to limits outlined under the “Damage and Insurance” section of the Agreement/ Statement of Work.
- If Products are leaking due to Product container’s insufficiency, degradation, or other failure, e.g. poor, reactive, or insufficient material, construction, or seal of or on the container holding Product’s liquid, like a can, bottle, jar, glass, etc.
Quarantine and disposal:
Airhouse will pause all fulfillment of Products that may have potential to leak. If Customer fulfills other non-perishable, non-liquid Products, Customer may request that partial fulfillment for orders containing unquarantined Products remains active while Audit is conducted.
All Products with similar packaging and/or contents as the original leaking Product will automatically be quarantined, e.g. if multiple flavors, sizes, styles, or variants exist, all will be under Audit, even if only one variant is leaking.
Airhouse will quarantine, count, and dispose of damaged units. Airhouse will also attempt to photograph inventory whenever possible. Airhouse will submit a written report to Customer when Audit is complete, with this information.
After disposing of damaged Products, undamaged Products with similar packaging and contents will remain quarantined. These at-risk Products will not return to storage and must be removed from the warehouse by Customer, at Customer’s expense. Due to health and safety risks, Airhouse will notify Customer in writing to remove this inventory from the warehouse within ten (10) business days. Customer may request an extended retrieval window, in writing, within ten (10) business days of notice from Airhouse.
Second Audit:
In rare cases, Airhouse may need to conduct a second, final Audit and dispose of all remaining liquid Products, with written notice to Customer. This applies if:
- Integrity of quarantined, at-risk Products continues to rapidly fail while awaiting Customer retrieval, and there is no way for the warehouse to hold inventory without creating a meaningful health, safety, pest, or damage issue.
- If Customer does not respond to Airhouse’s requests to retrieve quarantined, at-risk Products within this timeframe, or fails to without notice to extend.
- If Customer otherwise is unable to retrieve quarantined, at-risk Products within this timeframe.
Audit Costs:
This type of Audit will be billed to Customer at Airhouse’s standard hourly rate, and is not subject to reimbursement from Airhouse.
Policy violation:
If a Customer violates this Policy, it will result in the voiding of any implied or express warranties that Airhouse provides for its services.
In addition to voiding warranties, violating this Policy may result in additional consequences, such as account suspension or termination, depending on the severity of the violation.
The latest version of our Liquid Goods Policy will be available on our website (www.airhouse.io) and we reserve the right to change this Policy at any time.
If you have any questions about this Policy, please contact us at team@airhouse.io.