Invoicing Policy

Effective Date/Last Revision: July 14, 2023

This Policy outlines the invoicing process for Airhouse Inc (”Airhouse”). By using our software, logistics services, and any other related products, you agree to comply with the latest version of our Invoice Policy.

Airhouse accepts payments made via credit card (2.9% fee) or ACH.

A valid payment method must be on file in the Airhouse payment settings prior to turning on fulfillment. Please keep a valid payment on file to avoid fulfillment interruptions.

Order fees (shipping, fulfillment) and project fees will be charged biweekly for orders fulfilled in the previous two weeks. Upon invoicing order fees, Airhouse will immediately initiate a transaction and auto-withdrawal the invoice total from the payment method on file two days after the invoice is issued.

Other fees including storage and receiving will be charged monthly. Airhouse will initiate a transaction and auto-withdrawal the invoice total from the payment method on file ten days after the invoice is issued. Any shipping adjustments, processed claims, miscellaneous fees and charges from shipping carriers will also post monthly following review from our Finance team.

Upon invoicing, Airhouse will immediately initiate a transaction and auto-withdrawal the invoice total from the payment method on file two days after the invoice is issued.

Airhouse will directly charge through any fees from payment issues without additional markup. These are as follows: credit card chargeback ($25), failed ACH direct debit ($5), ACH dispute ($15), returned check ($15).

If a payment method has failed, we will attempt to recharge your bank account twice or credit card seven times. If a payment method continues to fail, fulfillment will be paused until payment has been made.

If an invoice is overdue, you have 15 days from when the invoice was issued to update your payment information. If an invoice is delinquent for more than 15 days, fulfillment will be paused until payment has been made.

If payment is not completed within 30 days, Airhouse may move to notify you to terminate our contract.

After an invoice is issued, a 30 day window is available to review and request any modifications or reimbursements with Airhouse.

If a credit card chargeback is received, fulfillment will be paused until the chargeback is retracted. All requests for modifications or reimbursements should be communicated to your Account Manager and will be handled by Airhouse directly.

Any revisions or credits will be applied in order of the date they were issued and applied to your next invoice.

If a Customer violates this Policy, it will result in the voiding of any implied or express warranties that Airhouse provides for its services.

In addition to voiding warranties, violating this Policy may result in additional consequences, such as account suspension or termination, depending on the severity of the violation.

The latest version of our Invoicing Policy will be available on our website (www.airhouse.io) and we reserve the right to change this Policy at any time.

If you have any questions about this Policy, please contact us at team@airhouse.io.