Effective Date/Last Revision: July 14, 2023
This Policy outlines the inventory management and storage policy for Airhouse Inc (”Airhouse”). By using our software, logistics services, and any other related products, you agree to comply with the latest version of our operational error policy Policy.
Barcoding:
Every product must be individually barcoded with a 12-digit UPC code. Refer to our barcoding requirements for more information. If your products need barcoding post-arrival at our warehouse, Airhouse can offer this service at an hourly project rate.
Exceptions to the barcoding rule are limited to shipping packaging and paper inserts.
Packed Individually:
Products should be individually packed, with the physical SKU mirroring the digital SKU. This means the physical product that is in the warehouse should match its digital counterpart from your factory. For instance, if you sell 1-pack items but they arrive at the warehouse as 5-pack shrink-wrapped bundles from your factory, the 1-packs must be barcoded and delivered individually. If these conditions aren't met, we'll need to establish special receiving instructions or bundles to align the physical and digital inventories.
Ready to handle and label
Products should be safe for handling and dispatch. For instance, they should be safe if dropped, apparel should be in dust bags, and fragile items should have sturdy product packaging. If we're tasked with barcoding, your products need to arrive with clear labeling or packaging space for the barcode.
Kitting
All inventory should arrive ready to ship for all order types (D2C, Wholesale, etc.). If kitting is needed, customers must submit a project request. The hourly billing for this service will be based on the contract's outlined terms.
All components of a kit need to have their own SKU as inventory items and the instructions should be easy to follow.
Storage
Storage costs are calculated as the average of the storage used at the beginning and end of each month.
Insurance:
We provide insurance for two key areas of our service - inventory and order fulfillment. This defines the maximum amount Airhouse will refund to a customer in various scenarios:
- Order Liability Limit: This applies when an order is lost or damaged in transit by the shipping carrier contracted by Airhouse.
- Parcel - The amount varies and is determined by the shipping carrier and shipping option, typically $100.00 per shipment.
- Freight - The amount varies and is determined by the contracted freight carrier at the time of booking, typically $100,000/load.
Please note, Airhouse does not insure and refund in the following situations:
- Orders lost by the shipping carrier
- Orders damaged by the shipping carriers
Policy violation:
If a Customer violates this Policy, it will result in the voiding of any implied or express warranties that Airhouse provides for its services.
In addition to voiding warranties, violating this Policy may result in additional consequences, such as account suspension or termination, depending on the severity of the violation.
The latest version of our Inventory Management and Storage Policy will be available on our website (www.airhouse.io) and we reserve the right to change this Policy at any time.
If you have any questions about this Policy, please contact us at team@airhouse.io.