Effective Date/Last Revision: July 14, 2023
This Policy outlines the hours of operation for Airhouse Inc (”Airhouse”). By using our software, logistics services, and any other related products, you agree to comply with the latest version of our Hours of Operation Policy.
Airhouse - Support and Account Management:
- Airhouse’s CX team is US-based. Your account specialist is available for support Monday through Friday, from 9am to 5pm, EASTERN TIME.
Warehouses Operating Hours:
US Warehouses:
- Open Monday through Friday, from 8am to 4pm, LOCAL TIME.
- No inventory shipment can be delivered/received or orders fulfilled outside their business hours.
UK Warehouse:
- Open 24/7.
- No inventory shipment can be delivered/received on Saturdays and Sundays. Orders will continue to be picked/packed on those days.
2023 Holidays:
To better plan your operations and communicate shipping timelines with your customers, please review the following holiday schedule.
Airhouse is closed and all shipping carriers close or operate on a limited schedule on the following federal US holidays. Orders and returns processing, shipping, inventory receiving, special projects, customer support communication, and accounts services will pause and resume the following business day. With shipping, anticipate delays for orders in transit, or usually scheduled for delivery on:
US Warehouses:
- Memorial Day, Monday, May 29
- Independence Day, Tuesday July 4
- Labor Day, Monday, September 4
- Thanksgiving Day, Thursday, November 23
- Christmas Day, Monday, December 25
- New Year’s Day, Monday January 1
UK Warehouse:
- Christmas Day, Monday, December 25
Additionally, the Airhouse CX team operates on an emergency-only schedule and may be slower to respond to general requests on:
- Martin Luther King Jr. Day, Monday, January 16
- Presidents' Day, Monday, February 20
- Indigenous Peoples' Day, Monday, October 9
Peak Season:
💡 During peak shipping season (mid-November through December), inventory receiving may be delayed or unavailable on select days. Other services may be impacted (such as special projects, returns processing). Please contact your Account Manager for more specifics around this period starting in October.
The latest version of our Hours of Operation Policy will be available on our website (www.airhouse.io) and we reserve the right to change this Policy at any time.
If you have any questions about this Policy, please contact us at team@airhouse.io.