| Name | Description | Time (Business days) |
|---|---|---|
Orders (Domestic) | When will US orders ship after they are placed? | Same day if processing by 11am local time to the warehouse.
Next business day if processing after 11am local time. |
Orders (Wholesale) | When will large orders that require extra labeling or handling ship? | 2-3 days after submission, depending on size and complexity |
Projects | When will projects such as barcoding, kitting, inventory audits and special assembly be completed? | Variable, depending on size, complexity and warehouse availability |
Returns (Restock) | When will returned items be restocked and ready to sell in the warehouse? | 5-10 days after delivery |
Receiving (Onboarding) | When my first inventory shipment arrives, when will it be processed and ready to ship? | 5-10+ days after delivery |
Receiving (Standard) | When inventory arrives ready to stock, when will it be processed and ready to ship? | 3-5 days after delivery |
Receiving (Non-Standard) | When inventory needs barcoding, inspecting, kitting, assembly, etc., when will it be processed and ready to ship? | 5-10+ days after delivery |