Unless otherwise outlined in your contract, our current service level agreements (SLAs) and processing times are as follows. Airhouse operates Monday-Friday and does not operate on the weekends. All are based on local warehouse time (below) and expressed in business days (excluding weekends) vs. total days:
New Jersey (Eastern Time, GMT-5)
Texas (Central Time, GMT-6)
California (Pacific Time, GMT-8)
| Name | Description | Time (Business days) |
|---|---|---|
Orders (Domestic) | When will US orders ship after they are placed? | Varies by warehouse
Next day (TX)
Same day by 12pm local time (NJ, CA) |
Orders (Wholesale) | When will large orders that require extra handling ship? | 2-3 days |
Returns | When will return inquiries be processed by customers and return shipping labels generated for them? | Next day |
Returns (Restock) | When will returned items be restocked and ready to sell in the warehouse? | 5-10 days |
Receiving (Standard) | When inventory arrives ready to stock, when will it be processed and ready to ship? | 3-5 days |
Receiving (Non-Standard) | When inventory needs barcoding, inspecting, kitting, assembly, etc., when will it be processed and ready to ship? | 5-10+ days |
Onboarding | (Informally) How much time should I expect the average onboarding setup to take? | 2 weeks |