Processing Times and SLAs
Processing Times and SLAs

Processing Times and SLAs

Unless otherwise outlined in your contract, our current service level agreements (SLAs) and processing times are as follows. Airhouse operates Monday-Friday and does not operate on the weekends. All are based on local warehouse time (below) and expressed in business days (excluding weekends) vs. total days:

New Jersey (Eastern Time, GMT-5)

Texas (Central Time, GMT-6)

California (Pacific Time, GMT-8)

Services

NameDescriptionTime (Business days)
Orders (Domestic)
When will US orders ship after they are placed?
Varies by warehouse Next day (TX) Same day by 12pm local time (NJ, CA)
Orders (Wholesale)
When will large orders that require extra handling ship?
2-3 days
Returns
When will return inquiries be processed by customers and return shipping labels generated for them?
Next day
Returns (Restock)
When will returned items be restocked and ready to sell in the warehouse?
5-10 days
Receiving (Standard)
When inventory arrives ready to stock, when will it be processed and ready to ship?
3-5 days
Receiving (Non-Standard)
When inventory needs barcoding, inspecting, kitting, assembly, etc., when will it be processed and ready to ship?
5-10+ days
Onboarding
(Informally) How much time should I expect the average onboarding setup to take?
2 weeks