Unless otherwise outlined in your contract, our current service level agreements (SLAs) and processing times are as follows. Airhouse operates Monday-Friday and does not operate on the weekends. All are based on local warehouse time (below) and expressed in business days (excluding weekends) vs. total days:
Edison, NJ (Eastern Time, GMT-5)
Northampton, PA (Eastern Time, GMT-5)
Grand Prairie, TX (Central Time, GMT-6)
Carrollton, TX (Central Time, GMT-6)
Kansas City, MO (Central Time, GMT-6)
Buena Park, CA (Pacific Time, GMT-8)
Milton Keynes, UK (UK, GMT+1)
| Name | Description | Time (Business days) |
|---|---|---|
Orders (Domestic) | When will US orders ship after they are placed? | Same day if processing by 11am local time to the warehouse.
Next business day if processing after 11am local time. |
Orders (Wholesale) | When will large orders that require extra handling ship? | 2-3 days after submission |
Returns (Restock) | When will returned items be restocked and ready to sell in the warehouse? | 5-10 days after delivery |
Receiving (Onboarding) | When my first inventory shipment arrives, when will it be processed and ready to ship? | 5-10+ days after delivery |
Receiving (Standard) | When inventory arrives ready to stock, when will it be processed and ready to ship? | 3-5 days after delivery |
Receiving (Non-Standard) | When inventory needs barcoding, inspecting, kitting, assembly, etc., when will it be processed and ready to ship? | 5-10+ days after delivery |