Unless otherwise outlined in your contract, our current service level agreements (SLAs) and processing times are as follows. Airhouse operates Monday-Friday and does not operate on the weekends. All are based on local warehouse time (below) and expressed in business days (excluding weekends) vs. total days:
New Jersey (Eastern Time, GMT-5)
Texas (Central Time, GMT-6)
California (Pacific Time, GMT-8)
|Name||Description||Time (Business days)|
When will US orders ship after they are placed?
Varies by warehouse Next day (TX) Same day by 12pm local time (NJ, CA)
When will large orders that require extra handling ship?
When will return inquiries be processed by customers and return shipping labels generated for them?
When will returned items be restocked and ready to sell in the warehouse?
When inventory arrives ready to stock, when will it be processed and ready to ship?
When inventory needs barcoding, inspecting, kitting, assembly, etc., when will it be processed and ready to ship?
(Informally) How much time should I expect the average onboarding setup to take?