Order Processing
Order Processing

Order Processing

Airhouse Order Delay

By default, there is a 5 minute delay between when an order is placed and when it is sent to the warehouse. This delay allows time for you, your team, or any applications to make changes ahead of the order being sent to the warehouse.

You can review your Order delay time in the Airhouse Fulfillment Settings dashboard. If you would like to increase your store delay, please reach out to your Airhouse Account Manager.

Requirements to Fulfill an Order

When deciding what orders to fulfill, Airhouse considers the following criteria:

  • SKUs that are marked for fulfillment
  • Valid shipping address
  • Paid payment status
  • Is not already fulfilled
  • Is not cancelled

Airhouse only considers products with a valid SKU that are marked for fulfillment, products not marked for fulfillment are not considered in the partial shipment determination.

The O
The Order list will display different product tags depending on their status.

NOTE: If a product listing is marked Active in Shopify, it will continue to sell regardless of if it’s selected for fulfillment in Airhouse. If you do not want to sell a specific product, ensure it is not active in Shopify.

Partial Fulfillment

This store setting controls how line items on orders are processed. Airhouse only considers SKUs marked for fulfillment in the partial fulfillment setting. Any products missing SKUs cannot be recognized by Airhouse.

With Partial Fulfillment OFF

When Partial Fulfillment is off, Airhouse will only ship orders when all products marked for fulfillment have inventory in stock.

In general, this setting leads to fewer shipments per order, but means that customers will have to wait longer to receive their order if other products on the order are backordered.


Recommendation on when to keep partial fulfillment off

  • If you pre-sell products but want everything in an order to ship at once.
  • If you have special orders that have line items Airhouse doesn't stock and you'd like to stop Airhouse from fulfilling any part of the order. (e.g. if a line item is a custom installation, special shipping service, etc.)

With Partial Fulfillment ON

When Partial Fulfillment is on, Airhouse will ship all items currently in stock. If out-of-stock items are restocked after the initial shipment, Airhouse will fulfill those items.

In general, this will allow your customer to receive part of their order as soon as possible, however it can result in more shipments leading to a higher overall fulfillment cost.


Recommendation on when to keep partial fulfillment off

  • If you want customers to receive part of their order as soon as possible.
  • If you are insensitive to multiple shipments per order.

Self-Service Order Processing

If you click on an order, you can use the order management toggles on the left side to prioritize the order and/or force an order to be fulfilled that would not normally auto-process due to specific conditions and store rules.

  • Set High Priority - Give the order higher priority than other unfulfilled orders in a New Status.
  • Bypass Checks - Disregard store rules and process the order. If this is a Shopify order, disregard Shopify financial status.
  • Enable Partial Fulfillment - Allow the order to be sent in multiple shipments as items become available. Each additional shipment will incur its own fulfillment and shipping costs

Note: it will take a minute or two for the order to begin processing after turning on one of the above toggles.